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Delete your account

Last updated 2026-11-01

You can delete your Noekken account yourself at any time, in the app or on this site. It is deleted at once and cannot be restored.

01In the app

  • Open Settings, then Account, then Delete account.
  • Read what is deleted and press Delete my account. If the app is connected, disconnect first.
  • The app then forgets the key and removes the connection file from that device.

The app cannot delete an account that has a passkey. Delete that one on this site, where the passkey is asked for.

02On this site

  • Sign in with your account key, or with your passkey if you added one.
  • On your account page, go to Delete the account at the bottom, tick the box and press Delete my account.
  • The key stops working at once, and you are signed out.

03What is deleted, and when

  • At once: the key hash, the devices, the passkeys, the plan, the traffic counts, the orders, the conversation with support and the sessions. Any time left on a paid plan is lost.
  • Within about a minute: our servers drop the account's devices from their access lists, and its connection files stop working.
  • Within 30 days: the daily backups made before the deletion are deleted, each 30 days after it was made. The old ones are kept longer only while new backups keep failing.
  • A promo code you used keeps the count of that use and its amount, with no link to the deleted account.

The privacy policy says the same in more detail.

04If you no longer have the key

  • We keep no email, name or phone number. Without the key or a passkey, nobody, us included, can tell which account is yours or delete it for you.
  • If you added a passkey, sign in with it. You can then delete the account, or get a new key first.
  • If the app on one of your devices is still signed in, it still has the key. Delete the account from there.
  • Otherwise, an account that has never been paid for and has neither a paid plan running nor a plan given only by an administrator is deleted by itself after 30 days without use: no connection to our servers, no sign-in on this site and no request from the app. An app that is still signed in keeps the account in use. An account that has been paid for is not deleted this way.

05Contact

Write to tim@noekken.com. We answer without asking who you are, and we will never ask for your account key.